The Next Phase of
CLM Isn’t Automation.
It’s Intelligence.

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CLM is no longer about digitising contracts.

CLM is no longer about
digitising contracts.

It’s about how humans and AI work together to make faster, better, defensible decisions across the enterprise.

The Forrester CLM Buyer’s Guide makes one thing clear:

Platforms that don’t support collaborative intelligence will not scale with modern businesses. This joint paper explores what that shift actually means.

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What This Guide Explores

How AI is moving from “assistive” to “agentic” in CLM.

Not drafting clauses — but enforcing intent, surfacing risk,
and guiding action.

Not drafting clauses — but enforcing intent, surfacing risk,and guiding action.

Why collaborative intelligence is becoming the new operating model.

CLM as a shared system of record between legal, sales, finance, compliance — and AI.

What modern CLM leaders optimise for.

Speed with control. Flexibility with accountability. Intelligence without losing human judgment.

How CXOs should evaluate CLM platforms in 2026.

Beyond features. Toward learning systems, explainability,
and enterprise trust.

Melento’s operator view on what’s next.

Direct perspective from the CEO, co-authoring alongside Forrester analysis.

Why This Matters Now

AI is already inside your
contracting workflows.

AI is already inside your
contracting workflows.

CLM is becoming the layer where AI, policy, and people converge.

CLM is becoming the layer where AI, policy, and people converge.

The real question is whether it’s coordinated, governed, and trusted — or fragmented and risky.

The real question is whether it’s coordinated, governed, and trusted — or fragmented and risky.

This paper helps leaders understand how to design for that future.

This paper helps leaders understand how to design for that future.

Co-authored By

Krupesh Bhat

CEO, Melento

Alla Valente

Senior Forrester Analyst,
Contract Lifecycle Management

See how collaborative intelligence is reshaping
contract management.

Access the 2026 CLM